Compliments and Complaints

 

Do you think we’re doing something right, let us know. Do you think we could improve, let us know.

If you want to tell us what we’re doing well you can:

Leave a note in the Suggestion Box in the hallway or
email: swhc@swhc.org.au to let us know.

 

You can also include your comments on the regular client survey or evaluation forms you will be given if you attend counselling and health education sessions.

Tell your friends and neighbours!!!


If you have a complaint about the service you’ve received:

Ask to speak to the manager or
Contact the manager on: (02) 4421 0730

email: swhc@swhc.org.au

 

The manager investigates complaints. Your views, including complaints, are an important part of our learning and help provide the best environment possible for health and wellbeing.

 

If a complaint you make is not resolved to your satisfaction, you may wish to contact:

 

Health Care Complaints Commission
(02) 9219 7444
http://www.hccc.nsw.gov.au/

 

NSW Ombudsman
(02) 9286 1000
http://www.ombo.nsw.gov.au/

 

Feedback is taken seriously and is often used to help us reflect on how we can improve our service to you.